Complaints Book

In accordance with Peru's Consumer Protection and Defense Code (Código de Protección y Defensa del Consumidor), this establishment has a Complaints Book (Libro de Reclamaciones) available to you. Filing a complaint does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a formal complaint with INDECOPI.

The provider must respond to the complaint within a period of no more than fifteen (15) business days.